Privacy Policy

Information We Collect

We collect information about you in various ways when you use our website or services.

Personal Data

Personally identifiable information may include, but is not limited to:

• Name
• Email address
• Phone number
• Postal address
• Payment information
• Travel preferences and requirements
• Passport details (when necessary for booking certain travel arrangements)

Non-Personal Data

We may also collect non-personal information about you whenever you interact with our website. Non-personal information may include:

• Browser name
• Type of computer or device
• Technical information about your connection to our site
• Operating system
• Internet service provider
• Other similar information

How We Use Your Information

We may use the information we collect from you in the following ways:

• To personalize your experience and deliver the type of content and product offerings most relevant to you
• To process and manage your travel bookings and reservations
• To improve our website to better serve you
• To allow us to better service you in responding to your customer service requests
• To administer contests, promotions, surveys, or other site features
• To quickly process your transactions
• To send periodic emails regarding your bookings or other products and services
• To follow up after correspondence (email or phone inquiries)

Legal Basis for Processing

We will process your personal information lawfully, fairly and in a transparent manner. We collect and process information about you only where we have legal bases for doing so.

These legal bases depend on the services you use and how you use them, meaning we collect and use your information only where:

• It's necessary for the performance of a contract with you, such as to provide you with the travel services you've requested
• You have given us your consent to do so for a specific purpose
• It satisfies a legitimate interest (which is not overridden by your data protection interests), such as for research and development, to market and promote our services, and to protect our legal rights and interests
• We need to process your data to comply with a legal obligation

Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

If you wish to request that we no longer use your information to provide you services, contact us at [email protected].

Data Transfer

Your information, including personal data, may be transferred to and maintained on computers located outside of your country, province, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

If you are located outside the United Kingdom and choose to provide information to us, please note that we transfer the data, including personal data, to the United Kingdom and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Horizon Travel will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your personal data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure of Data

We may share your personal information in the following situations:

• Third-Party Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.
• Travel Suppliers: To complete your travel arrangements, we may need to share your personal information with travel suppliers such as airlines, hotels, car rental companies, and tour operators.
• Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
• Legal Requirements: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.
• Vital Interests and Legal Rights: We may disclose information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person, or as evidence in litigation.

Cookie Policy

We use cookies and similar tracking technologies to track the activity on our website and hold certain information.

Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

For more detailed information about cookies and how we use them, please see our Cookie Policy.

Your Data Protection Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data:

• Access: You have the right to request copies of your personal data.
• Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• Erasure: You have the right to request that we erase your personal data, under certain conditions.
• Restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• Object to processing: You have the right to object to our processing of your personal data, under certain conditions.
• Data portability: You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at [email protected].

Children's Privacy

Our website is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we can take necessary actions.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "last updated" date at the top of this page.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By email: [email protected]
• By phone: +44 20 7123 4567
• By post: 123 Travel House, Baker Street, London, W1U 6TY, United Kingdom